Shipping Policy

Currency: Your card will be charged in EUR €, Prices for shipment to all countries will be shown in EUR €.

The price displayed to you at the checkout is the price you pay. This will not vary later whatever currency fluctuations occur. Refunds will also be set at the price you paid not the price in the currency concerned at the date of refund.

VAT: If you are in France or any EU country and choose to have the goods shipped to any EU country prices will be shown inclusive of VAT (where applicable) at the current rate of the country in EU you choose to ship to. All other countries are shown a price excluding VAT as no VAT will be due on these orders. 

Deliveries outside the EU may be subject to local import taxes, which are your responsibility (where applicable). If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.

While we try and ensure that all details, descriptions and prices that appear on the website are accurate, there may be cases where errors occur. If we discover an error in the price of a product, we shall be under no obligation to accept or fulfill an order for that product at the incorrect price. If an error in the price of any products that you have ordered is discovered, Customer Care will inform you of this as soon as possible.

We deliver to over 170 countries, if we do not deliver to your country you will be prevented from selecting that country at the point of ordering.

We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. Our delivery charges are dependent on your shipping destination. Please refer to our delivery section to view timing and costs. Estimated delivery times are to be used as a guide only. BOON_ROOM cannot take responsibility for delays owing to customs clearance or payment issues. All purchases are insured by us while in transit until it is delivered to you. If you wish to track your parcel, please refer to the email you were sent containing your tracking number or alternatively email us at customerservice@boon-room.com and we will track your shipment for you.

Please order from BOON_ROOM with enough lead-time to prevent any loss or disappointment resulting from the delivery time as BOON_ROOM cannot be responsible for this.

If your order will not be delivered within the timeframe specified at ordering we will notify you and try to rectify the situation as quickly as is practically possible. 

All new orders are deemed separate and each is treated individually.

As BOON_ROOM online purchases may be delivered to addresses other than the billing address given by the card holder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an email and a copy of the invoice will be sent to the cardholder’s registered email address and home address, and we will require a signature upon delivery for all goods shipped.

Please visit our Delivery Section for full details regarding deliveries.